01CONNECT
https://yourproduct.com
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Connect your help center, docs, or product site.
The smartestAI support agent forcustomer success
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Tori learns your product in depth from the content you already have, then delivers accurate answers to even the most complex customer questions through a UI you can fully customize.
BUILT ON TALKJS
Production-grade messaging, real-time delivery, and full conversation history come standard. Tori is built on TalkJS, the same infrastructure powering millions of real conversations across the web.
Run it in your help center, app, or website. Tori stays in sync and hands off to your team with full context when a customer needs a human.
Support that never clocks out
STEP 01
Understand the question
Tori identifies what each customer needs and brings the right product context into the conversation.
STEP 02
Respond in your voice
Your tone, guidance, and rules keep every answer aligned with how your team supports customers.
STEP 03
Answer instantly
Customers get clear, sourced answers in the moment, without waiting in a support queue.
STEP 04
Escalate seamlessly
When human help is needed, Tori passes the conversation to your team with the context intact.
Answers what it knows. Escalates what it doesn’t.
KNOWLEDGE
One source of truth
Bring scattered support content into one dependable knowledge layer for every conversation.
ACCURACY
Knows its limits
Flags uncertainty instead of filling gaps, and brings in your team when confidence runs low.
HANDOFF
Context included
Agents get the conversation and sources, ready to continue without making customers repeat.
CUSTOMIZATION
Make it yours
Built on TalkJS, Tori lets you shape the interface and behavior to match your product.
SETUP
Fits your stack
Use the ready-made chat UI, customize the experience, or connect Tori through the API.
SECURITY
Built to scale
SSO, data controls, and TalkJS infrastructure give support teams a dependable foundation.
Enterprise-grade security & privacy
Tori is built for support teams that need accurate answers without compromising customer trust. Your data stays yours, every conversation is protected, and compliance is part of the foundation.
DATA
Your data stays yours
Tori uses your knowledge to answer customers. GDPR-ready controls help keep personal data protected.
ENCRYPTION
Encrypted data
Customer conversations, connected content, and support context are protected end to end.
COMPLIANCE
ISO 27001 certified
Built on ISO 27001 certified TalkJS infrastructure, with controls for production support teams.
Let’s talk aboutAI customer supportthat works
Have any questions about Tori or how it fits into your support workflow? Share a little context and our team will get back to you.